Supplier Terms of Service

These Supplier Terms of Service ("Terms") govern your use of The Wombat supplier platform. By creating a supplier account, you agree to be bound by these Terms.

1. Account Registration

To become a supplier on The Wombat platform, you must:

• Provide accurate and complete business information
• Have a valid Australian Business Number (ABN)
• Be legally authorized to represent your business
• Maintain current contact information

2. Prepaid Credit System

The Wombat operates on a prepaid credit model:

• Top-Up Required: You must maintain a positive account balance to receive leads
• Pay As You Go: Credits are deducted only when you receive a lead
• No Subscription: No monthly fees or minimum commitments
• Flexible Amounts: Top up any amount that suits your business needs

3. Lead Pricing

Lead prices vary by service type and are clearly displayed in your supplier dashboard:

• Prices range from $15 to $60 per lead depending on service category
• You will see the lead price before accepting it
• Prices may be adjusted with 30 days notice
• Special promotional pricing may apply from time to time

4. Lead Rejection Policy (Important)

4.1 Valid Rejection Reasons

You may reject a lead and receive a full refund for the following reasons:

• Duplicate Lead: You've already received this exact customer inquiry
• Outside Service Area: The job location is outside your specified service areas
• Wrong Service Category: The lead is for a service you don't offer
• Insufficient Information: Critical details are missing (e.g., no contact details, no job description)
• Spam/Fraudulent: The lead appears to be fake or spam

4.2 Invalid Rejection Reasons

You will NOT receive a refund if you reject a lead for:

• Customer didn't respond to your contact attempt
• Customer chose a different supplier
• Job is too small or not profitable enough
• Customer's budget is too low
• You're too busy to take on the work
• You changed your mind about the lead

4.3 Rejection Process

1. Click "Reject Lead" in your supplier dashboard
2. Select the rejection reason from the dropdown
3. Provide additional details (optional but recommended)
4. Submit rejection within 7 days of receiving the lead

4.4 Rejection Review

• All rejections are reviewed by The Wombat team
• Valid rejections are processed within 2 business days
• Refunds are credited back to your account balance
• Excessive invalid rejections may result in account suspension

4.5 Abuse Prevention

To maintain platform integrity, suppliers who consistently reject valid leads may have their accounts suspended or terminated. We track rejection rates and investigate patterns of abuse.

5. Payment Terms

• Prepaid Only: All leads are paid for in advance via account credits
• Top-Up Methods: Credit card, debit card (via Stripe)
• Minimum Top-Up: $50 AUD
• Currency: All prices in Australian Dollars (AUD)
• GST: All prices include GST where applicable

6. Refund Policy

• Lead Rejections: Refunds issued for valid rejections only (see Section 4)
• Account Top-Ups: Top-up payments are processed securely via Stripe
• Unused Credits: Unused credits remain in your account indefinitely (no expiration)
• Account Closure: Unused credits can be refunded upon account closure request

7. Service Quality Standards

As a supplier, you agree to:

• Respond to leads promptly (within 24-48 hours recommended)
• Provide professional and courteous service
• Honor quoted prices and timelines
• Maintain appropriate licenses and insurance
• Comply with all applicable laws and regulations

8. Account Suspension and Termination

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent activity or abuse of the platform
• Excessive invalid lead rejections
• Customer complaints about poor service
• Providing false or misleading information
• Non-payment or chargebacks

9. Limitation of Liability

• The Wombat provides leads on an "as-is" basis
• We do not guarantee lead quality, quantity, or conversion rates
• We are not responsible for customer disputes or non-payment
• Our total liability is limited to the amount you paid in the last 12 months

10. Data and Privacy

• We collect and store your business information and lead interaction data
• Customer contact details are provided for lead fulfillment only
• You must comply with Australian Privacy Principles
• See our Privacy Policy for full details

11. Modifications to Terms

We may update these Terms from time to time. Changes will be notified via email at least 30 days before taking effect. Continued use of the platform after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

13. Contact

Questions about these Terms? Contact us at:

• Email: hi@thewombat.co
• Website: thewombat.co