Know who to contact
Keep clear of damaged trees and electrical hazards. Use emergency services for immediate danger, and an arborist for tree risk assessment.
Immediate danger
Call 000 for a life-threatening emergency.
Electrical hazards
Keep clear and contact the electricity network.
Tree assessment
Describe your concern to an experienced arborist.
Choose the right help
- Life-threatening emergency: call Triple Zero (000). Do not wait for a marketplace quote.
- Fallen or damaged powerlines: treat them as live, keep well clear and call 000 and your electricity distributor's emergency line. Do not touch a tree, branch or object in contact with wires.
- Storm assistance: NSW SES and VICSES direct storm emergency calls to 132 500. Check your state's SES advice. VICSES examples include a fallen tree damaging a home or blocking access; its service does not replace routine work on standing trees.
- A standing tree causing concern: contact an arborist with tree risk assessment experience. Describe what has changed so they can advise on the next step.
See NSW SES storm advice, when to call VICSES and Queensland Electrical Safety Office advice. Follow emergency-service and network instructions for the actual incident.
Observations to raise with an arborist
The International Society of Arboriculture lists possible defects in its Recognizing Tree Risk brochure (PDF). Mention concerns already visible from a safe location; do not approach a damaged tree to complete an inspection.
| What you noticed | What to describe |
|---|---|
| Dead, broken or hanging branches | Their location and what is beneath them. |
| Cracks or splits | Where they are visible on the trunk or branch attachments. |
| Cavities or fungal growth | What you can already see, without probing or touching it. |
| Soil movement or a leaning tree | Any recent change or ground disturbance you have noticed. |
| Decline after site changes | Recent construction, excavation, pruning or changes in foliage. |
These observations do not establish the tree's risk level, and their absence does not certify it as safe. An arborist needs to assess the tree and its surroundings.
Prepare for an arborist assessment
When contacting an arborist, explain the concern without going closer to collect evidence. Useful information includes:
- The tree's location and whether it is on private, neighbouring or public land.
- What changed, when you noticed it and any recent storm or site work.
- Nearby buildings, paths, occupied areas or electrical infrastructure.
- Existing photos, if you can share them without entering the affected area.
Ask what the assessment covers, whether a written report is included and how follow-up will be arranged. ISA describes several risk-management options, including care, pruning, support or removal. Ask the arborist to explain the recommendation for the actual tree.
Stay clear after storm damage
Follow current warnings and emergency-service directions. NSW SES advises sheltering away from trees and powerlines and not returning while an emergency remains active. Fallen branches can conceal electrical hazards.
Do not climb, tap or mark a damaged tree, walk beneath hanging branches, or attempt cutting or stabilisation. Share existing observations from a safe location and seek professional help. Energy Safe Victoria says only authorised powerline pruning contractors should work on trees near powerlines; contact the electricity distributor for advice.
Confirm scope, permissions and insurance
Once immediate safety needs are addressed, request a written scope for assessment or tree work. Ask about access, equipment, waste removal, any separate report and the proposed schedule. Obtain prices for the actual work.
Confirm tree ownership and ask the relevant council which approvals, urgent-work exemptions and records apply. As a local example, Brisbane's protected-vegetation guidance sets conditions and exclusions for exemptions and identifies reports that may be needed. It does not establish permission to remove a tree elsewhere.
Ask your insurer about your policy and any claim or documentation requirements. Do not put yourself at risk to preserve or photograph damage. For more planning questions, see our council approval guide and arborist selection guide.
Sources and further reading
Guidance checked on 15 October 2026. State and council examples retain their local scope. This guide helps you find appropriate help; it cannot assess an individual tree.
- NSW SES: during a storm
- Victoria SES: when to call
- Queensland Electrical Safety Office: powerlines
- Energy Safe Victoria: trees near powerlines
- International Society of Arboriculture: managing hazards and risk
- ISA: Recognizing Tree Risk, 2021 brochure (PDF)
- Brisbane City Council: protected vegetation permits