1
Symptoms, not diagnosis
Describe what the system does and does not do: no power, weak airflow, warm air on cooling, noises, smells, error codes, and when it happens. Photos of the unit and any display help.
HVAC repair and service planner
Plan the HVAC repair or service before comparing call-outs
Document the symptoms and system details, understand what a diagnosis visit should cover, then compare written findings and fees on the same basis.
A request may be sent to up to three eligible suppliers, subject to service-area and supplier availability. Supplier availability and quote outcomes vary.
Local Coverage
HVAC repair and service by city
Browse location pages for major Australian cities. Supplier coverage and availability vary by area.
Select your nearest city to compare local suppliers, suburb coverage and quote options.
Clear matching limits
How supplier matching works
Submit your project details once. We look for eligible local suppliers; availability and response times vary.
Up to 3
Supplier matches
Eligible suppliers are selected by service, area and current availability
Every one
ABN-checked suppliers
Suppliers are ABN-checked and manually reviewed before receiving leads
$0
Free for homeowners
No payment and no obligation to hire
No obligation
You decide
Compare any responses and choose whether to proceed
Free to request
Matching subject to supplier availability
No obligation to proceed
Before requesting proposals
Give every technician the same fault brief
Your notes describe the symptoms; they are not a diagnosis. The fault is confirmed by onsite inspection and testing.
2
System details
Note the system type, brand and model if visible, its approximate age, and any service or repair history you know about.
3
Access and location
Note where the indoor and outdoor units are, roof-space or under-floor access, and anything that affects getting to the equipment.
4
What outcome you want
Say whether you want the fault fixed, a general service, or an opinion on whether the system is worth keeping. It changes what the visit should cover.
Property-specific checks
A phone estimate is not a diagnosis
Licensing, warranty, gas-safety and repair-versus-replace questions belong in the brief before a visit is booked.
Diagnosis happens onsite
Symptoms narrow the possibilities, but the actual fault is confirmed by inspection and testing. Treat any phone or written diagnosis as provisional.
Refrigerant work is licensed
Any work on the refrigerant circuit requires a current federal ARC refrigerant handling licence, which you can check yourself before hiring.
Gas appliances need a gasfitter
Servicing or repairing gas heating is licensed gasfitting work, and safety regulators recommend regular servicing including carbon monoxide testing. Check the rules for your state or territory.
Electrical isolation
Fault-finding on wired systems involves electrical work. Do not open panels or test components yourself; ask who performs any electrical repairs and what certificate applies.
Check the warranty first
If the system is still under manufacturer warranty, an unauthorised repair can affect it. Check the warranty terms and approved repairers before booking.
Repair versus replace is an assessment
Age, refrigerant type, parts availability and fault history drive the call. Ask for findings in writing before deciding either way.
Scope and delivery
Ask how the visit and any repair will actually run
Two call-outs can cover very different things. These questions surface what the fee includes and how repair decisions get made.
What the call-out covers
Ask what the attendance fee includes - inspection, diagnosis time, a written finding - and what starts costing extra.
Diagnose-then-quote process
Ask how the provider handles the step between diagnosis and repair: do you get findings and a price to approve before work proceeds?
Parts and lead times
Ask whether likely parts are stocked, how long ordered parts take, and what happens to fees if a second visit is needed.
Repair or replace advice
Ask what findings would make the provider recommend replacement, and whether they quote both paths when it is borderline.
Compare like with like
Make each repair response answer the same six questions
Fees are only comparable when the findings, work, parts, licences and warranty behind them are visible.
1
Fault assessment and findings
What was inspected and tested, the fault found, and any conditions that need monitoring.
2
Work performed and parts
The repair work proposed or completed, the parts used, and whether they are genuine or equivalent.
3
Licences applied
Who performed refrigerant, electrical or gas work and under which licence, with certificates where applicable.
4
Testing after repair
How the system was tested after the work and what results you receive.
5
Fee structure
How the call-out, labour, parts and any return visits are charged, stated before work proceeds.
6
Warranty on the repair
What warranty applies to the repair work and parts, and what conditions or exclusions attach to it.
Provider due diligence
Check the provider against the actual job
Marketplace eligibility is not proof of a refrigerant licence, electrical or gas licence, insurance policy or capability with your system. Verify the evidence that matters before hiring.
Refrigerant licence
Check the technician holds a current ARC refrigerant handling licence using the public lookup before work starts.
Electrical and gas licensing
Confirm who performs any electrical or gasfitting work and check their state or territory licence in the relevant register.
Insurance evidence
Ask what insurance applies to the work and request current evidence.
Relevant experience
Ask whether the provider services your system type and brand, and whether they can access its parts.
Written findings
Require findings and prices in writing before approving repair work beyond the agreed call-out.
Completion records
Agree what test results, certificates and warranty documentation you receive after the repair.
How it works
Request supplier matches in three simple steps
Requesting supplier matches is free and does not obligate you to hire.
1
Tell Us What You Need
Share details about your HVAC repair or service needs using the request form.
2
Look for Supplier Matches
We look for up to 3 eligible HVAC technicians based on service fit, coverage and current availability.
3
Compare Any Responses
Compare any responses you receive, including scope, price, timing and supplier terms. You decide whether to proceed.
Authority directory
Starting points, not a national rulebook
Each source has a stated role and limit. Use the licence registers and guidance relevant to the property and proposed work.
Australian Refrigeration Council
Licence Check
The consumer lookup for checking that a technician holds a current federal refrigerant handling licence.
Limit: Covers refrigerant handling only. It is not proof of state electrical or gas licences, insurance or overall capability.
Open source page (opens in a new tab)Energy Safe Victoria
Using gas safely
Victorian safety-regulator guidance on gas appliance servicing, including carbon monoxide testing by a qualified gasfitter.
Limit: Victoria only. Gas safety regulators and requirements differ in other states and territories.
Open source page (opens in a new tab)NSW Government
Verify licence
The NSW portal for checking licence and registration information for electrical, gasfitting and building trades.
Limit: New South Wales only. Licence classes and registers differ in other states and territories.
Open source page (opens in a new tab)
Get up to 3 free HVAC repair and service quotes for your property
Requesting quotes is free for homeowners, and a request may be sent to up to three eligible suppliers, subject to service-area and supplier availability. Share the symptoms, the system details and the outcome you want. Technicians still need to inspect the system before confirming a diagnosis.
FAQ
Frequently Asked Questions
Clear answers to the questions homeowners usually ask before comparing quotes.
1 What information helps before a repair visit?
What information helps before a repair visit?
Describe the symptoms - what the system does and does not do, noises, smells, error codes and when they occur - plus the system type, brand, approximate age and any service history. Photos of the unit and display help. Symptoms narrow the possibilities; the diagnosis still happens onsite.
2 How do call-out fees usually work?
How do call-out fees usually work?
Structures vary: some providers charge attendance plus time, others include diagnosis in a flat fee. Ask what the fee includes, when extra charges start, and how a return visit with parts is charged - before booking.
3 Should I repair or replace my system?
Should I repair or replace my system?
That is an assessment outcome driven by age, fault history, refrigerant type and parts availability. Ask for the findings in writing, what a repair covers, and what findings would make replacement the more sensible path.
4 What licences does a repair technician need?
What licences does a repair technician need?
Work on the refrigerant circuit requires a current federal ARC refrigerant handling licence, checkable through the public lookup. Electrical repairs require a state or territory electrical licence, and gas appliance work requires a licensed gasfitter. Verify before hiring.
5 Is my repair covered by warranty?
Is my repair covered by warranty?
If the system is under manufacturer warranty, repairs may need to go through approved repairers, and unauthorised work can affect cover. Check the warranty terms first, and ask any repairer how their work interacts with an existing warranty.
6 Does gas heating need special servicing?
Does gas heating need special servicing?
Yes - gas appliance servicing is licensed gasfitting work, and Victoria's energy safety regulator recommends two-yearly servicing including carbon monoxide testing. Check the guidance for your state or territory and keep the service records.
7 What should a repair report include?
What should a repair report include?
Compare the fault assessment and findings, the work performed and parts used, the licences applied and certificates issued, testing after the repair, how fees were structured, and the warranty on the repair work itself.
8 How does The Wombat repair request work?
How does The Wombat repair request work?
Requesting a supplier match is free for homeowners. A request may be sent to up to three eligible suppliers, subject to service-area and supplier availability. Supplier availability and quote outcomes vary, and you should independently verify the provider and written scope before hiring.
Expert resources
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